Employee engagement has been a hot topic for some time. After all, engaged employees aren’t just more productive, but are also less likely to resign.
While employee engagement is certainly something to strive for, there is also a newer concept on the block that is garnering a lot of attention. Employee experience, or EX, goes beyond simple engagement, looking at the entirety of the team member’s perception of their work life and how it can be improved.
Understanding the Employee Experience
The employee experience is the compilation of a variety of workplace features. However, it goes well beyond many singular concepts.
For example, the employee life cycle is a portion of the employee experience, but it isn’t the entirety of EX. Similarly, perks like ping-pong tables or free snacks aren’t part of this equation, as they typically only result in short-term morale gains and not meaningful change. It also isn’t talent management, employee branding, or even employee satisfaction.
What employee experience is the sum of their perceptions about the organization and their interactions with the company, even if what is perceived isn’t an accurate reflection of a situation.
Establishing a Positive Employee Experience
When your goal is to craft a positive employee experience, you need to focus on creating the ideal operating environment that allows your workers to be at their best. It goes well beyond the responsibility of HR as company leaders need to be involved and supportive of the process to achieve the desired results.
Typically, it requires a shift in priorities. In many cases, businesses have a “customer first” philosophy. While this seems sound, it may lead to frustration in your team, depending on the lengths that are required to meet that goal.
However, if you change to an “employee first” perspective, focusing on their needs above all else, you’ll usually find that customer satisfaction and productivity rise. Workers feel encouraged and supported, improving morale. Additionally, a company with that mentality concentrates on employee needs, ensuring they have the tools and environment that allows them to accomplish their tasks with ease and efficiency.
Ultimately, by shifting your priorities, you can create a workplace that allows your team to thrive, benefiting everyone, including the company, customers, and shareholders.
Since the employee experience is a concept and not a distinct set of rules, each business may require different changes to reach the desired effect. One easy way to start is to talk with your workers to discover their needs and see which points can be adjusted to create a better experience. Learn about their current perceptions, both positive and negative, and find out what needs to happen to shift the bad ones.
By working with your staff to locate areas for improvement, you can ensure that you are focusing on the right areas, making it easier to prioritize your approach.
If you are interested in learning more about EX, the professionals at Career Options can help. Contact us to speak with one of our knowledgeable team members today and see how our expertise can assist you as you work toward a better employee experience.