customer service-service dept.
| Location: | Appleton |
| Type: | Direct Hire |
| ID: | 3323 |
Description:
This is a direct hire position for a motorcycle dealership in the Fox Valley and they are looking for someone to start in mid/later January 2010. *Our client is asking that ALL candidates apply directly to Career Options! If candidate has good work ethic and attendance report after 30 days, he/she will be eligible for $150.00 bonus through Career Options. Apply today!*
Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer. If you have an outgoing personality, are detailed orientated and love motorcycles, this is the job for you!
Duties and Responsibilities:
1) Service Department Operations-
Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Diagnose problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Assign jobs to technicians based on skill level and current resource utilization.
Review work-in-progress to ensure quality and timeliness.
Occasionally assist technicians when they are having difficulty performing service work.
Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
Perform cashier functions, as needed.
Make estimates for internal and wreck repairs.
Open & close all customer paid, warranty, and internal repair orders.
Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
Become familiar and efficient with all phases of the computer system required for service and parts management
2) Customer Service-
Provide superior customer service to both internal and external customers
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Promptly notify customers of any changes, delays, or additional work needed.
Sell additional services by pointing out service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
Give special attention to repeat repairs to ensure the situation is corrected.
Avoid making commitments which can not (or likely will not) be met. Set customers' expectations to a level where they will likely be met.
3) Other Duties As assigned
Qualifications:
QUALIFICATIONS:
Knowledge and experience with motorcycles and mechanical aptitude
Superior communication and customer service skills.
Ability to get along with a broad customer base.
General knowledge and experience with computers.
Data entry skills - you will be enterring data into computer system
Current, valid motorcycle license.
Service writer exp is helpful but certainly not required
Physical Demands
The noise level in the work environment is usually loud.
Occasionally required to bend, stoop, crouch, reach, and handle tools.
Occasionally requires the ability to lift 50 pounds of material.
Occasionally requires the ability to balance and push a 1000 + motorcycle.Â
Working Conditions :
Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or airborne other particles.Â
Hours:
First shift. 40 hours a week during offseason. Up to 50 hours during March-Sept. (Saturday hours are required. April-July, you will be working at least 3 Saturdays each month. Aug-Sept requires 2 Saturdays per month. Oct-Nov is 1 Saturday. During Dec, Jan and Feb there are no Saturdays.)
Pay:
$13-$14 per hour
Benefits:
This company offers 50/50 health, dental and full life insurance. Paid vacation, 6 paid holidays, and 3% match towards simple IRA contributions, and a discount on merchandise.
